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Shipping & Returns

Return & Exchange Policy

CANCELLATIONS & RETURNS 

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST by Mailing AT  usglobalculture@gmail.com AND YOU WILL GET A REVERT WITHIN 72 WORKING HOURS.  

 

RETURN POLICY FOR CUSTOMER 

We offer a 15-Day Returns Policy, with eligibility for a refund, exchange, or store credit at the company's discretion. In case of defected/damaged product, complaints should be raised within 72 hours of delivery of product. Items to be returned must be unused, unworn, unwashed and undamaged & Tags intact. Return items will only be accepted in their original packaging, including hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer with shipping charges. URBAN SANSKRITI does not offer free returns and exchanges. Urban Sanskriti  will not be held responsible for the damage caused during the transit of the product from the customer to Urban Sanskriti address. Please email us at usglobalculture@gmail.com and we will specify the return address to you. Once returns are received by Urban Sankriti and clear quality checks, you will be eligible to receive store credit 

 

RETURNS BY Domestic & INTERNATIONAL CUSTOMER 

  • If the customer is unsatisfied with the product delivered, then he/she needs to mail us at usglobalculture@gmail.com within 15 days from the date of receiving the parcel. We have two options for processing such returns: - 

  1. Store Credit - We add amount equal to the product value to your ' Urban sanskriti Account ' You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return. Store credit once issued cannot be refunded back in Bank/Card/Wallet etc. 

  1. Bank Refund - We refund the amount minus $ (adjusted towards shipping & re-stocking charges)   

  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or give you store credit for the same or reimburse the full invoice value as per customer demand. 

  • The refund process (if customer requests for refund) will start only after we receive back the product and validate the return. Refund will be in form for in store credit or Bank refund 

  • Customer must ship the product back to The Urban Sanskriti office at her/his own risks, costs & responsibility within 15 days of receipt of the product. 

 

Post receipt of the return package, we will proceed to inspect the same. Return requests will only be entertained if the customer has accepted only un-tampered packages. 

 

Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however, the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Urban Sanskriti will not be liable for any damage that happens during return shipping. 

The customer agrees not to dispute the decision made by Urban Sanskriti and accept Urban Sanskriti decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.  For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on the conditions mentioned. 

 
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items: 

  • Custom made products/Products personalized to your requirement 

  • Accessories 

  • Home Décor 

  • Handbags 

  • Jewlery 

  • On the products with which it is specifically mentioned that it is not eligible for return/exchange. 

 

INTERNATIONAL CUSTOMERS 

For Exchanges by international customers, the above return policy is applicable. Any other questions or clarifications, please contact us at usglobalculture@gmail.com and we will specify the address to send the item back 

 

CANCELLATION BY THE Urban sanskriti: 

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. 

The customer agrees not to dispute the decision made by Urban Sanskriti and accept Urban Sanskriti decision regarding the cancellation 

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